Refund Policy

Planner payments are processed by Paddle. Paddle may appear on your bank statement as the merchant of record.

For refund questions, contact support@get-planner.com. Approved refunds are processed through Paddle back to the original payment method.

You can request a refund within 14 days of any paid Planner transaction processed through Paddle.

This 14-day refund window applies without exceptions or conditions. It applies to first payments, subscription renewals, and charges after a free trial converts to a paid subscription.

If your paid plan includes a free trial, you can cancel before the trial ends and you will not be charged.

If a trial converts to a paid subscription, the resulting charge is covered by the same 14-day refund window.

Paid subscriptions renew until cancelled.

Renewal charges are covered by the same 14-day refund window from the renewal transaction date.

After a refund is processed, subscription access may end or return to the free plan.

You can cancel from the billing portal in your Planner account, or by contacting support.

Cancelling stops the next renewal. If you have already been charged, you can still request a refund within 14 days of that transaction.

Approved refunds are returned to the original payment method through Paddle.

Refunds often take 5 to 10 business days to appear, depending on your bank or card provider.

Enterprise or custom agreements may include additional commercial terms.

Where a payment is processed through Paddle, the 14-day refund window above still applies as the minimum refund window.

Nothing in this policy limits any statutory rights you may have under applicable consumer, payment, or contract law.

If you think a charge is wrong, contact support@get-planner.com with the account email, charge date, and reason for the request.